Frequently Asked Questions About Our Technical Support Services

1. What computer operating systems support does Des Moines Tech Support provide?
   We work exclusively on Microsoft Windows-based operating system computers - any version as far back as Windows 3.1  and any windows server version including Server 2008R2. We work on every type and brand of windows-based computer: Acer, Dell, Gateway - eMachines, HP - Compaq, Lenovo-IBM, Toshiba, etc.
2. What software applications or programs do you support?
   Ask us about your particular needs. With over twenty years in the industry, we have a wide range of experience with hundreds of common and proprietary software applications. If we are insufficiently familiar with a program, we will tell you, refer you to someone, or suggest alternative approaches to solve the issue. For example, we can also work closely with any software and hardware vendor to be their "professional eyes on the scene" to effect a solution!
3. Can I drop off my computer equipment at your shop for service?
   Sorry, no. We come to you first to make sure the equipment is properly installed and configured. The problem may have a simple solution. We make housecalls so you avoid the hassle of disconnecting all the cords, cables and accessories and traveling across town.
4. How secure is your remote access service?
   Our secure remote access service uses 256-Bit SSL encryption to share your computer desktop with a professional technician. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between computing devices. This link ensures that all data passed between them remain private and protected. SSL is an industry standard and is used by millions of websites in the protection of their online transactions.
5. Can I limit the amount of time billed when you make a service call or connect remotely?
   Of course! During the course of every contact we update you with honest, accurate estimates of the expected time to a acquire a solution. If you want to limit your expenses, your computer specialist can stop at any point and you only are financially liable for expenses up to that point.
6. Does Des Moines Tech Support LLC offer long-term, contractual or project support?
   Yes, we do. Please call to discuss a quote on project-based assignments or use of a Block Hour Agreement: 515-422-3374.